Breakdowns are unpredictable, and if you are not adequately prepared, then the experience can be traumatising. That is why hiring an emergency towing service provider — as opposed to a conventional one — is essential. It is because an emergency towing service will show up whenever and wherever to help you get out of sticky situations. However, selecting the right firm is a tricky affair since the market is full of emergency towing providers. This article highlights must-have customer-centred services related to emergency towing.
Offer a Ride to your Destination — If you get a tire burst on your way to represent the company you work at in a crucial meeting, the condition of your car will probably be the least of your worries. You will always be thinking about how to get to the meeting on time, especially if the incident happens on a highway. While you can hitch a ride from other motorists once your car is towed, there is no guarantee that the first few vehicles will stop at your gestures. An emergency towing service provider should, therefore, organise an alternative means of transport to get you to your destination on time. For instance, the service provider can partner with taxis, which can tag along once an emergency dispatch is made. Such a service sends the message that the service provider understands customer needs.
Partnerships Beyond State Lines — Emergency towing service providers have designated jurisdictions within which they operate. If a service provider goes beyond their designated authority, then they are likely to attract a fine from the local council. While emergency towing companies can operate in more than one jurisdiction, there is a limit to the number. If you need emergency towing in a state where your chosen towing company does not have jurisdiction, then the experience can be traumatic. Therefore, it is crucial to choose a service provider who has a partnership with other emergency towing companies in different states. It ensures that you always have access to emergency towing services regardless of where your car breaks down.
Dedicated Dispatch Team — Traditionally, a towing services dispatcher gathers the necessary information from you, hangs up and then dispatches a tow truck to your location. If you are stranded in the middle of nowhere and are feeling uneasy, you still have to wait until the emergency tow truck arrives. A dedicated dispatch team, however, stays with you on the line until the emergency towing services come, especially if you are in a sketchy situation. It is critical because having someone to assure you that help is on the way is enough to allay any fears.
Use these tips to find an emergency towing service who can help if your vehicle won't work.